In the episode, Mr Sridhar Ramanathan explains how one needs to have an open mind, be willing to accept changes in an optimistic fashion, and understand the process of influencing people to change with dynamic situations. He also talks about how diagnosing can help overcome mental blocks that hinder the ability to think.
Mr Ramanathan highlights how crucial it is to distinguish ideas, creativity, and innovation clearly. Most people don't know the precise definition of these three and hence cannot think of the right solution.