In this episode of Better Business, Better Life, host Debra Chantry-Taylor tackles one of the hardest parts of leadership, dealing with underperforming employees. With honesty and compassion, she explains why avoiding tough conversations only damages trust, culture, and team morale.
Debra introduces practical EOS tools like the People Analyser and the SBI (Situation, Behaviour, Impact) model to help leaders give clear, kind, and effective feedback. She explores how to balance courage with compassion, offering coaching and support where improvement is possible, and guiding respectful exits when it’s not.
Packed with real-world stories, including how one business boosted performance by 20% after making a difficult staffing change, this episode is a must-listen for any leader who wants to strengthen trust, improve culture, and lead with confidence.
Because great leadership isn’t about avoiding discomfort, it’s about doing what’s right for the business and the people in it.
CONNECT WITH DEBRA:
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►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner
►Connect with Debra: debra@businessaction.com.au
►See how she can help you: https://businessaction.co.nz/
►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/
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Episode 245 Chapters:
00:00 – Introduction
00:38 – Handling Persistent Performance Issues in Leadership
02:12 – Reasons for Avoiding Tough Decisions
04:10 – Using the People Analyser Tool
07:51 – Radical Candour and Specific Feedback
09:58 – Changing the Person or the Role
11:46 – Reflecting and Taking Action
14:05 – Final Thoughts and Resources
