This episode has it all - how we protect ourselves as sellers from disgruntled customers, ways to provide as much detail and information possible to potential buyers so they are not confused or disappointed, and of course some horror stories of negative customer experiences and how we handled them. This episode gets a little Etsy-specific about how unhappy customers can get intervention through the Etsy platform, and things about Etsy that we don’t think are great for sellers. This was a really fun episode to make and it’s a great listen for any business owner to get tips about making sure your buying process is as easy and positive as possible!
