Nicola Richardson, a business leadership expert, shares her experience of the harmful effects of avoiding difficult conversations. She emphasizes the importance of open communication, compassion, and empathy in addressing these conversations.
Key Takeaways
- Ignoring or avoiding difficult conversations at work can
have negative consequences for businesses. - Difficult conversations can lead to grievances, employee
turnover, and performance issues. - Open communication, compassion, and empathy are essential in
addressing difficult conversations. - A framework for difficult conversations includes action,
impact, and development. - Documentation and follow-up are crucial for clarity and
accountability. Always prepare for difficult conversations to ensure a positive
outcome. - Manage your emotions and create a compassionate environment
during conversations. - Effective communication can lead to a positive culture and
improved performance. - Bullying behavior is unacceptable and should be addressed.
- Treat people with empathy, kindness, and respect in all
interactions.
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