In this episode, Tanuj and NK are joined by Carsten Ley, CX and Project Consultant at Asia PMO and they are talking about
- What is OKR?
- What is the difference between OKR and KPI?
- When did Carsten start loving OKRs and why?
- Should goals/key results be that high that only 70% of that is achievable? If yes, why?
- How can OKR’s help in your CX strategy?
- What was the OKR for the CX department in Lazada?
- How can OKR be created to drive CX in the whole organization?
- How do different teams create their own OKR that support the company-wide OKR?
And a lot more!
