In this episode of The Experience Talk, Tanuj and NK are joined by Dennis Wakabayashi, Vice President of CX Solutions at RR Donnelley and they are talking about
- Including different stakeholders involved in customer journey mapping post-pandemic?
- What is new in digital journey mapping?
- Traditional vs Digitalization. What do you miss?
- How digital journey mapping is solving problems for the practitioner?
- How to keep everyone focused on the online journey mapping exercise?
- How to validate customer journey with the VOC data?
- Is your customer journey mapping exercise on halt due to the pandemic? Here's what you can do!
- Involving customers and their feedback in the customer joureny mapping exercise.
- How to gather VOC data from multiple channels?
And a lot more.
