In the first episode of the Experience talk: Voice of Customer and Employee, Tanuj Diwan and Nandkishor Tripathi aka NK talk about the
- importance of a VOC program,
- the key difference between a VOC and CX program,
- ways to capture the B2B and B2C VOC data,
- the importance of chat conversations, and
- when is the right time to start a VOC program?
