Description

In this episode of the 'Experience talk: Voice of Customer and Employee', Tanuj Diwan - Head of Product with Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum talk about 

• setting the short term and long term objectives, 
• ownership of the VOC program, 
• getting buy-in from stakeholders, 
• metrics of your VOC program, and 
• finally understanding the current state of the problem.