It’s important to know how your customers feel about you so that you make improvements where necessary.
But it’s also important to know where you sit relative to competitors.
NPS Benchmark rightly helps you understand how your business is performing within the market.
But how should you be running it? What factors influence it? What questions should you include? What competitors you should be looking at?
This session will get you answers to these and a lot more other questions to help you understand everything about NPS benchmarking.
