Topics:
- Here we go again: do more with less is back for 2023
- B2B embrace customer-centric strategies once the preserve of B2C firms like Amazon
- B2B customers demanding more enablement in a frictionless manner
- Without a large budget to hire CS roles, must find ways to stay connected with customers
- Solution: Everboarding microsites for each customer
- Like Netflix recommendations, going digital provides AI recommendations to improve CX
- Review CX Templates available to get started today: https://marketplace.cxera.com/marketplace
