Ready to take your customer success team up a notch? In this episode, Jelena Petrovic and Ollie help shed some light on the ins-and-outs of building and running a world class customer success team. Learn the difference between customer support and success, key skills of effective customer success professionals, how onboarding can make or break the success of any business, how to upsell, and more!
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Connect with Shawn: www.linkedin.com/in/shawnfinder
Connect with Ollie: www.linkedin.com/in/olliewhitfield
Autoklose: www.autoklose.com
