When it comes to customer feedback and satisfaction, the people you hear from are the typically loudest. Are they the ones you should listen to? Ben Winn, Community and Events Manager at Catalyst Software, Editor and Chief at the Unicornian and 2016 Fellow Alumni, shares his insights on why having an open space for feedback is essential for startups to thrive.
He gives us the ins-and-outs of Customer Success Management, how to structure customer-centric teams, and how hiring your People person (Human Resources) will pay dividends down the road. Having dealt with many new hires, Ben suggests that you need to be upfront about your weaknesses in interviews, find the balance between humble brags but not underselling your accomplishments, and doubling on your strengths. Admit your blind spots...that goes a long way for many other things in life.
