Mark and I talk about his journey from agency owner to solo-preneur and the tension between that and his new gig!
Mark is an experience and systems designer, facilitator and writer working in human-centered graphic design for 35 years. His work helps clients understand all aspects of a given customer journey, empowering staff to deliver an experience that’s clear, relevant and human. A Systems Practice consultant since 2016, he leads diverse teams on a process of discovery to visualize the “wicked problem,” creating the context for the conversation.
Mark has partnered with experts in youth and adult homelessness, child sexual abuse prevention, farm to school and K-12 education initiatives. He previously spent 13 years as president of a world class environmental graphic design firm, where he was the lead strategist for diverse healthcare, higher education, civic, corporate, trails and tourism institutions throughout North America.
Learn more about Mark at: www.connect-cx.com
