In this episode I discuss reconciling cultural norms with introversion, and how introversion can be symptomatic of your environment with Andrea McLean. Born in Jamaica, Andrea's cultural upbringing was one where you respected those in authority (especially those more senior), to listen carefully before responding, and not to brag.
On relocating to the USA and working in extroverted environments, Andrea realised the need to get her voice heard and that self promotion was necessary, which did not reconcile with her cultural upbringing. She learnt to adapt in order to be seen and to be heard, whilst being her authentic self.
Andrea is a corporate executive with over 25 years of experience leading globally diverse teams in consumer servicing and communications. She works for The Estee Lauder companies based in NYC. During her career she has managed global teams, led the startup of an Americas consumer care call centre, developed consumer feedback reporting and analytics for senior leaders, and created consumer communications strategies and global policies.
She currently leads a Consumer Care Global Center of Excellence for Compliance. In this role she ensures that global consumer servicing operational processes and activities meet all privacy and regulatory compliance requirements. Prior to Estee Lauder she worked for American Express and Nestle USA.
She is passionate about developing women and is actively involved in the Women’s Leadership Network and is a mentor for young women within her company and at a local University. Andrea is pursuing her certification as a career and executive coach..
