In this episode, I am joined by Mark Brower, Owner at Mark Brower Properties.
We discuss:
(00:00:00) - Intro
(00:01:58) - Mark’s background and career
(00:03:52) - Customer Service Philosophies
(00:14:38) - Dealing with unhappy owners
(00:33:00) - Sponsor - Second Nature
(00:34:43) - Thoughts on customer reviews
(00:44:51) - Sponsor - PlanOmatic
(00:46:28) - Customer avatars & communicating with owners
(01:00:55) - Unit growth plateaus
(01:26:04) - The skill of saying no
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The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.