Episode 6 of the Owner Occupied podcast with Peter Lohmann and Russell Lowery. In this episode we discuss:
(00:00) Intro. KPI = Key Performance Indicator
(02:34) KPIs & how we use them in our business
(04:54) How to improve growth using KPIs
(08:03) Property management top 5 KPIs / L10 scorecard
(12:12) Creating a culture of accountability to the KPIs
(14:40) How to benchmark your KPIs & select targets
(20:37) Departmental KPIs
(25:13) Closing ratio & hiring a salesperson (BDM)
(28:57) Property management has no accounts receivable
(30:22) Net Promoter Score (NPS)
(32:39) EOS Implementers & cost
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Russell Lowery is a political puzzle solver. He runs a California based public affairs company highviewstrat.com. You can also connect with him on Twitter: twitter.com/russelllowery10
Learn more about Peter & how to connect with him here: peterlohmann.com
RL Property Management manages Columbus area rental properties: rlpmg.com