The automotive industry often has a negative reputation when it comes to service, but Rachael Wacha changed that perception at her shop, City Auto Repair. After taking over the business from her father, she's worked on reforming how they do business with customers and improving the culture for her employees.
In a male-dominated field, she's worked hard to help her team improve and other women gain their independence in auto care with Lipsticks and Dipsticks! Join us for another exciting episode and learn about the woman making a change in the automotive industry!
5:24 Wrap Spot Vehicle Wrap Giveaway
6:26 Collin’s conversation with Gary Vanerchuck
10:52 How Rachael got started in the automotive industry
19:33 Complacency in businesses and reviving the spark
23:59 When did the transition happen to business owner?
34:14 Empowering women in the automotive industry with Lipsticks and Dipsticks
46:42 Most difficult part of managing an automotive business?
54:57 Creating a vision and managing with transparency, and authenticity
1:01:18 What change made the biggest impact on the culture at your automotive shop?
1:09:24 Apply to be a guest on the podcast.
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Rachael Wacha
https://www.cityautorepair.com/
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Going from Employee to Owner and Continuing a Legacy with Ben Guzick of Uppercrust Bakery | WHOA GNV: https://youtu.be/JregkD8hUhA
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