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During recent travels with long hours spent at airports and on planes, I witnessed several people ranting over the smallest things not going their way. My impression: We seem to have become a society infected with the “easily offended” bug.

It is not only my subjective impression. The United States Federal Aviation Authority (FAA) has reported that last year was the worst on record for unruly passenger behavior. Admittedly much of it was mask-related but I have seen passengers insulting air hostesses, punching the backs of seats, or verbally abusing fellow passengers.

There appears to be a real decline in basic politeness and respect for the public space with the pandemic-related restrictions only highlighting what has become an increasing problem: The “right” to throw a tantrum and utter verbal abuse no matter what the consequences.

Unfulfilled expectations: The cause of much unhappiness?

We as a society appear to have become less resilient in dealing with unforeseen external circumstances out of our control. Western culture has become so accustomed to its comfortable lifestyle that a minor discomfort is perceived as a massive problem. Compared to previous generations and life in poorer countries we live in unparalleled abundance and luxury. However, the more we have the less appreciative we seem to be.

When we are confronted with a “painful” or uncomfortable situation it can mean one of several things. Person A steps back and says to herself/himself. “I can’t change the situation now. Let’s see how we can go from here.” Person B has had a certain expectation that has been disappointed. He is unable to reflect like person A and loses control. Unfulfilled expectations from a parent, an employer, or a partner could be at the root of the problem.

Ego getting in the way

The person losing control has a certain ego-based image of himself, feeling entitled to a “privileged” treatment based on an illusory image of the self. Person A might have gone through a previous painful experience but dealt with it differently. What did I need to learn from this experience? What event in the past made me feel the same way hurt, embarrassed, helpless, and angry? By momentarily removing himself from the situation, Person A could realign with the wiser higher self.

What does the Will Smith incident tell us?

The media frenzy unleashed by the actor Will Smith slapping comedian Chris Rock on stage says much about our collective unconsciousness.