PRINCIPLE: Having a framework gives you a framework to hang your learning on and helps you apply it in real life. Today we're talking about the skill of reflective listening. In context, we reflectively listen when someone else is upset. There is power in having a framework in your head so you can use the skills you learn in real time. Let's learn how to reflective listen. There are 3 skills to reflective listening - 1. listen. 2. summarize 3. name the emotion 1. Listening - means stop talking, stop thinking about other things, try to understand what they are saying from their perspective. 2. Summarizing - means saying something that shows them you heard what they said. Use some of their same words, but don't parrot back everything. 3. Name the Emotion - try to guess what emotion they are feeling. Each of these 3 steps are separate skills. I'd estimate that they took me about 10-20 hours each spanning several months or even a couple of years in classes I took to get adequately good at them. Now that I have the basics down - having the framework gives me a direction to go in a conversation when someone is upset so it's less upsetting to me.
