On the latest episode, Mark Smitham, Lead for Public Sector Solutions at Mendix, joins us to explore the concept of sustainable design in public services. In a wide-ranging conversation with Community Director Tim Coulthard, Mark shares insights on:
- What sustainable design really means in public services
- Inclusive service design - what does good look like?
- How to feed data back to service designers and developers to act upon
- What challenges the complex stakeholder networks for public services create for service design and delivery.
