Rachel Lane - Principal Head of Global Contact Centre Strategy at Medallia - joins us on this episode to run the rule over service automation in the public sector.
- What are the biggest benefits to citizens and end users from the automation of services?
- How well are Government organisations currently tackling Service Automation?
- What are the common challenges and how can they be overcome?
- How can public sector organisations ensure that digital solutions are inclusive and don’t leave anyone behind?
