A business process, is a process that is focused on achieving a goal for a business. The better their processes, the more effective the business.
• The simplest way to document a process is to simply create a list.
A list is not good enough for some processes. And the asnwer is, we can managing Business Process on Documentation
• A document management system stores and tracks documents and supports the following functions:
– Versions and timestamps.
– Approvals and workflows.
– Communication.
– A document management system will notify the appropriate people when a change to a document is approved.
ERP Systems
• An enterprise resource planning (ERP) system is a software application with a centralized database that can be used to run an entire company.
• All data in an ERP system is stored in a single, central database that can be immediately available to other parts of the company, and needs to be purchased every different modules.
• When an ERP vendor designs a module, it has to implement the rules for the associated business processes.
How about ERP vendors?
• Some of the best-known ERP vendors are:
– SAP
– Microsoft
– ORACLE (People Soft)
– INFOR (mid size and small organizations)
• ERP vendors combine subset of ERP modules to offer applications with high impact on the organizations.
• The most important ones are:
– Customer Relationship Management (CRM) systems
– Supply Chain Management (SCM) systems.
• CRM systems allow to managing a company’s interaction with current and future customers.
Advantages of CRM Systems
• Allows track goals and metrics for sales, marketing, and customer services.
• Increase customer retention
• Increase profitability
• Facilitate to identify “who are your customers”
• Permits to know “what is important to your customers”
• Allows opportunity management
• Supply chain management has been defined as the "design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally.” (APICS 2013).
Advantages of SCM Systems
• Secure accurate SCM metrics
• Help controlling bullwhip effect
• Facilitate visualization of SCM metrics
• Improve productivity
• Increase profitability
• Help to integrate value systems
Business Process Management
• The literature report three alternatives to business process manage:
• Automatize
• Streamlining
• Business process engineering
Automation
• While automation make things efficient, they still less make competitive advantage so they still need to make structure.Business process management (BPM) can be thought of as an intentional effort to plan, document, implement, and distribute an organization’s business processes with the support of information technology.
Streamlining
• Streamlining has a better impact on efficiency and productivity, but it cannot warranty a competitive or sustainable advantage. It is a good strategy for process that are essential to the company but they cannot bring competitive advantage. Business process management will provide several key benefits to an organization, which can be used to contribute to competitive advantage.
The benefits of business process management include:
• Empowering employees.
• Built-in reporting.
• Enforcing best practices.
• Enforcing consistency.
Business process reengineering
• Organizations look to manage their processes to gain a competitive advantage.
• Companies should “blow up” their existing processes and develop new processes that take advantage of the new technologies and concepts.
