This week is all about getting your clients engaged, motivated and interacting with your online lockdown programme 🤗
Yesterday our guest interview was Simon Evans. He shared with us what he is doing right now to keep his client retention high during lockdown
Today I'm sharing 4 things were doing at DKnine to keep clients engaged, active and staying with us
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1️⃣ Timetable
You may already be posting in the group every Sunday and explaining what's coming up this week
Maybe you already have a set plan, but make sure to confirm it
Get them excited & motivated 😆
Share some extra details about what you will be doing and what might be different
Perhaps they're stuck working from home - give them something to be excited about 👉🏼
2️⃣ Booking System
Instead of running 1 sessions at 6pm and seeing who shows up
Get them to book on to secure their space
This way they are committing 😇
And not just deciding willy nilly whether they will do it or not
Get people confirming and checking in
And the rate of attendance will be higher ✅
3️⃣ Contact
We learned this the hard way
Sometimes it's better to not check-in by messenger but by checking in by tagging them in a post
You see...sometimes if you haven't spoken to them in a while and they've fallen off the wagon
This direct message can actually be a reminder that they have forgotten to leave 🤪
You might be showing value, caring, dropping messages
But to them it can be a reminder that they've been paying and not coming
And in the end...you've prompted them to cancel their payment
DAMN! 😐
4️⃣ Price
When someone says they want to leave - its key to not let it happen right away
Offer them something different! ➡️
Fight for them, show them you care and want to keep them
Don't throw that money away 💸
So for us - we offer them a special deal
At the end of the day, a lot of people are struggling financially
Don't tell everyone ❌
But if someone comes to you wanting to leave
Consider helping them out...after all - it will help you in the long-run too
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I hope these tips are helpful!
David :)
