In today's episode we talk about the things we wish our patrons knew. Let's face it, people who go into public libraries, they're overwhelmed, they need to print something, they are in a hurry, they're not sure what they are looking for or maybe even a little embarrassed because they haven't been a library since their first grade class field trip, fifteen years ago. We want to help you; so help us, help you. We break down school libraries versus public library organization, find creative ways with book displays to help you find books you can't remember the author/title, library browsing and bookstore browsing, that we don't keep track of your book history and holds (ILL's, requests and the life of a hold).