Embark with me on an enlightening audio journey in the fascinating company of the formidable Shelli Ryan in the latest episode of my podcast. Shelli, hailing from Las Vegas, is not only the founder but also the driving force behind Ad Hoc Communication Resources, a globally recognised on-demand marketing services powerhouse in the realms of technology and BPO.
Dive into Shelli's fascinating evolution from her initial steps in US call centres to become a vanguard in CX and BPO consulting. Listen in as she divulges her seasoned perspectives on the integration of AI and digital advancements in customer service, shedding light on the often-overlooked aspects of customer expectations and the real-life effects of bot interactions.
Our conversation ventures into the depths of the South African and broader African BPO landscapes, dissecting the subtleties and offering Shelli's strategic insights, particularly for those spearheading business development within the BPO sector.
Shelli's expertise is globally sought after, with her counsel guiding multidisciplinary teams across continents - from the Americas to Europe, Asia-Pacific, and Africa. As a recognised thought leader in Customer Experience and B2B Outsourcing, her insights are in demand in cities as diverse as Warsaw, Melbourne, Austin, Bogota, London, and Dubai.
With a portfolio boasting transformative marketing strategies for over 80 BPOs worldwide, her academic accolades include a master's degree from the University of Oklahoma and an executive education from The Tuck School of Business at Dartmouth through the WBENC program. Shelli is also distinguished as a Fellow of the Public Relations Society of America (PRSA).
Join us for this compelling episode where global expertise meets local insights, perfect for anyone keen on navigating the intricate world of BPO and customer experience
CONTACT DETAILS
Website: https://Adhoccr.com
LinkedIn: https://www.linkedin.com/in/shelliryan
