Meet Mithum Singh
Welcome to another episode of Rod's Pod, where we delve into the dynamic world of Customer Experience (CX) and Artificial Intelligence in contact centres. Today, we're thrilled to have Mithum Singh, the Chief Services Officer at CCI, joining us. With a remarkable 21 years steering the helm of contact centre operations across diverse sectors, Mithum is a vanguard in Business Contact Centre Transitions, Optimisation, and Continuous Improvement.
At CCI, Mithum captains a formidable team, expertly navigating the intricacies of strategic support for both burgeoning and established clients. They're at the forefront of implementing pivotal optimisation tactics, indispensable for Business Process Outsourcing (BPO) and captive operations. His role is crucial, orchestrating a symphony of workforce management, quality assurance, and a plethora of specialists in management information, business intelligence, and continuous improvement, all while catering to a global clientele from a central hub.
Not just a leader but a celebrated one, Mithum clinched the Global Workforce Management award in 2016, a testament to his prowess, having already bagged both the EMEA and South African accolades. He's not just about the awards; his thoughts have enriched the Dimension Data CX Benchmark Report as a contributing author.
In today's chat, Mithum will unravel the art of blending various functions into a cohesive shared services model, sparking a synergy where optimisation thrives. Brace yourself for a deep dive into the ever-evolving contact centre landscape, primarily through the lens of AI. Mithum's insights are a treasure trove for those eager to stay on the cutting edge in our industry. So, sit back, plug in, and get ready for a conversation that promises to be as enlightening as engaging right here on Rod's Pod.
Linkedin: linkedin.com/in/mithum-singh
eMail: mithum.singh@cci-sa.co.za
