Mark Bilton is a transformative business leader and former CEO of Gloria Jean’s, with a career spanning six companies across 40 countries. In this episode, he unpacks the true essence of leadership—balancing military-inspired discipline with modern emotional intelligence. Mark reveals how transparency, humility, and empowering teams can reignite broken cultures and unlock rapid growth. Discover his journey through high-pressure leadership, the power of collaboration over command, and the practical strategies behind leading with vision in fast-moving environments.
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(00:00) Introduction
(06:59) From Military Command to Emotional Intelligence
(13:58) Diagnosing Broken Culture in Big Business
(20:57) Fixing the Problem Child with Radical Listening
(27:56) Unlocking Group Wisdom Through Collaboration
(34:55) Leading by Walking the Warehouse
(41:54) Company Turnaround Through Transparency and Hope
(48:53) Strategic Planning That People Actually Believe In
(55:52) Letting Go of Control Without Losing Direction
(01:02:51) Surviving the Next 5 Years of Disruption
(01:09:50) Founder Burnout and the Leadership Ceiling
(01:16:49) Mastering Time, Inbox, and Mental Bandwidth
