“How long employees stay at a company, and how productive they are there, is determined by the relationship they have with their immediate supervisor.” Jim Kouzes and Barry Posner, The Leadership Challenge
According to Kouzes and Posner, these managers supervising the staff who were directly interacting with our customers had as much, if not more, impact than I did on employee engagement and subsequent customer satisfaction. And while each new manager displayed strong interpersonal skills that served them well to earn the promotion, managing people requires a different set of skills. We all know of an all-star employee who failed as a manager. So my advice to any first-time manager is to live this leadership mantra: Connect. Inspire. Empower.
Listen to this episode for the leadership how-tos.
This episode is also available as a blog post: http://billquiseng.com/2014/01/27/leadership-mantra-for-new-managers-connect-inspire-empower-2/
