When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. What would have taken many months to implement for any other initiative took only a few weeks.
We can learn from the processes we took during this pandemic to establish the same steps to reassess and create our customer experience in what is the new normal. While improving customer experience is not literally life and death, without offering a good experience we stand the chance to lose the customer forever.
Listen to this episode to learn the lessons from the pandemic that you can apply today to improve your delivery of the World's Best Customer Experience.
This episode is also available as a blog post: http://billquiseng.com/2021/04/25/lessons-from-the-pandemic-to-improve-your-customer-experience-now/
