DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.
Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with ITSM products such as Ivanti HEAT Neurons?? EVERYTHING!!!
https://itchronicles.com/business-metrics/itsm-esm-christmas-lights/
If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including Hours of Operation Calculations, Averages, Percentages, Trends, and complex groupings, then you need to listen to this podcast!
