Description

Afternoon Coffee Break with Darren Watts

01-28-2023

Intro

• Brief recap of last week's podcast
• Introduction for today's podcast Southwest Airlines

Weight Loss and Health Update

• How is the weight loss going since I fractured my foot in 2021?

Critical Thinking Questions

• What really happened in the meltdown?
• How could this be prevented?
• How did Southwest really respond, leading to this meltdown?
• What is the logic?

Leadership Style (3) and Powers (5)

• Authoritarian
• Democratic
• Laissez-faire
• Coercive 
• Legitimate
• Reward
• Referent 
• Expert

Critical Thinking Questions Answered

• Based on information gathered, what happened?

References

1. https://www.cnn.com/2022/12/27/business/southwest-airlines-service-meltdown/index.html
2. https://www.encyclopedia.com/management/encyclopedias-almanacs-transcripts-and-maps/leadership-styles-and-bases-power