As COO of FatFace, Mark has been responsible for modernising their retail approach and starting out their transformation journey. In this episode he discusses this in more detail, from how he drives change within a brand with such history and employee tenure, why ideas shouldn't always come from head office, and the critical role stores play.
Plus, we cover important leadership traits, how FatFace's UK operation achieved carbon neutral and are now aiming for carbon zero, advice for businesses staring at the UK's challenging horizon, and lots, lots more.
We hope you enjoy this episode!
A quick note: Mark discusses what the government business support will look like, we sat down to record this episode before the mini budget was released and reversed.
