005: Client Experience, Expectations & Spontaneity

Description

WE'RE DISCUSSING:

The unfortunate but very on-brand event that happened during our initial attempt at recording episode 5 while in Asheville, NC
Debating how to count the days of a vacation (long story, ya just gotta listen)
Luxury experiences + expectations
Client experience + expectations
How scarcity mindset as an entrepreneur can lead to taking on work that’s unaligned and sub-par
Learning when and how to say no (and yes)
How to identify when you’re out of alignment
Things Kaitlyn takes into consideration when accepting clients outside of a ‘niche’
Connor’s great one-liner about client experience
Kaitlyn’s Airbnb booking mistakes and honest thoughts about the platform (it gets real passionate - ha)
Spontaneity vs. making plans
Takeaway lessons from our road trip so far
Where we were headed next and why
Bullet points / takeaways from the #winestainswisdom within the episode

THE WINE:

THINGS/PEOPLE WE MENTIONED:

Ozarks (tv show) on Netflix
Bottleshock (movie)
Vine to Voice (a brand voice & brand messaging course by Copy Uncorked) - https://copyuncorked.com/courses
Notion Project Management software (Connor’s)
Clickup Project Management software (Kaitlyn’s)
The Copy House (a website copywriting course by Copy Uncorked) - https://copyuncorked.com/courses
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - https://rstyle.me/+BtZVQlly8Rkb--W-lu86SQ

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