In this episode, Alex breaks down the 7-38-55 rule of personal communication. This outlines the relationship between our verbal and non verbal communication and just how impactful each is when conveying meaning, emotion, and intention. Understanding this idea is the first step in mastering communication with any individual in any context.
0:55 - The better you are able to connect with the individual and their problems through your communication, the better you are able to manage a situation or relationship
1:35 Difference between verbal and non verbal communication; what you are trying to communicate vs what you actually communicate
2:20 Albert Mehrabian's 7-38-55 rule of personal communication
3:03 7% spoken words
4:55 38% tone
5:55 “Your tone of voice will immediately begin to impact somebody's mood and immediately how their brain functions.” Chris Voss, former FBI hostage negotiator
6:30 55% physiology
7:35 Hack to becoming a Master Communicator - the Golden rule vs platinum rule
