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Imagine you have a question for a company, like "What time do you close?" or "How do I return this item?".
Instead of always talking to a real person, you might talk to a chatbot on a website or a virtual assistant. These are examples of AI, or artificial intelligence, which means they are smart computer programs that can understand your questions and give you answers.These AI helpers are used a lot today to answer questions, solve problems, and give you customer support.
They can often handle about 80% of questions all by themselves, which is super helpful because you can get help 24 hours a day, 7 days a week.
This makes things faster and more efficient. It looks like more and more companies will be using AI in the future to help their customers. However, some people are wondering if these AI helpers are always fair and if they keep our personal information safe.
That's why it's important for companies to be clear about how their AI works.
