Following Richard Branson who says, “Loyal employees in any company create loyal customers, who in turn create happy shareholders”, we set out to understand the equation EX = CX (Employee Experience = Customer Experience) with Claire Boscq-Scott, No.3 Top Global Customer Service Guru, author of 3 books (with a No.1 Amazon bestseller), BizShui creator, a marvellous keynote speaker who’s spoken in over 20 countries and the winner of the Institute of Director award. Here's what we talk about:
- Causality dilemma-what came first? The chicken or the egg?
- Employees as brand advocates
- Rule of reciprocity
- Self care before customer care
- Organisational focus
- Data for good
- An exclusive BizShui tip for great employee experiences
Claire's LinkedIn profile: https://www.linkedin.com/in/claireboscqscott
Experience the magic of service!
