What does it mean for a customer to trust a service provider? Does trust equate to loyalty? Is it something to be expressed or lived? Hear from Jan Uriga, a CX and Innovation Strategist, Change Management lecturer at Vienna University and Faculty of Social and Economic Sciences in Bratislava on how companies live the trust in light of:
- Future of customer interactions
- Brand visibility or visibility branding
- Financial side of customer satisfaction
- A day called 'CX Day'
Jan's LinkedIn profile: https://www.linkedin.com/in/januriga
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