Empathy, empathy, everywhere and lots of drops to drink! While the world's going gaga over empathy (and yes, we should), let's figure out in this episode with Charlotte Spain why empathy isn't the most appreciated characteristic in customer service and what works instead. Charlotte is a customer experience leader creating industry-defining, end-to-end customer experiences across all customer-facing channels, and currently oversees strategy and execution of rider experience at BuzzBike.
We gist about:
- Delivering against industry-leading KPIs
- Customer loyalty and longevity in sustainable logistics business
- CS as a career path
- Role of universities in shifting paradigm
Charlotte's LinkedIn profile: https://www.linkedin.com/in/charlotte-spain
Experience the magic of service!
