Analyse the inverse proportionality between state of CX worldwide and number of CX professionals through the lens of Alex Mead, a global Customer Experience Executive and an adept leader working to transform experiences across contact centres, specialising in digital, social & omnichannel platforms, customer service operations innovation, CRM implementation, and CX strategy. We focus on:
- Betting on CSX (Customer Service Experience) versus CX (Customer Experience)
- Shifting nature of customer expectations
- Adapting to Gen Zers
- Deteriorating state of global CX
Alex's LinkedIn profile: https://www.linkedin.com/in/alexmead
Experience the magic of service!
