Joining us from the fashion capital of the world, Milan, is Billur Caglayan Inal, who is the Head of Net Promoter Approach (Customer Experience) at DHL Express Europe, the most international company in the world. Wondering what's common between fashion and this podcast? The ever-evolving nature. Billur is originally from Turkey, has a BSc in Manufacturing Systems and Industrial Engineering, BA in Classical Ballet and MSc in Management. We derive some inspiration from her passion of:
- Breaking the silo culture
- Hunting for continuous improvement opportunities
- Embracing multichannel learning
- Delivering constant exceptional customer service in a more than ever global world
And yes, now Rome can be built in a day ;), thanks to the pandemic! Listen in to know how.
Billur's LinkedIn profile: https://www.linkedin.com/in/billurkocabasoglu
Experience the magic of service!
