In this episode with Ben Goodey, Marketing Lead at Sentisum and Founder of How the Fxck, we analyse automation as a tool to enhance the customer service experience we deliver as a company, looking at:
- Segregation of customer service and customer experience
- Secret sauce for converting customer insights into a customer service vision
- Synchronisation between brand and customer experience
- Frequency of monitoring support calls/tickets
Ben's LinkedIn profile: https://www.linkedin.com/in/benjamingoodey
Here are the links to resources that you can download.
Tip sheet: https://f.hubspotusercontent10.net/hubfs/2894767/Convince%20of%20the%20value%20of%20CX%20tipsheet.pdf
Actionable customer insights: https://www.sentisum.com/customer-feedback/actionable-customer-insights
Experience the magic of service!
