They say most auto repair shops have been stuck in a rut for far too long. They’ve been fed the information that the insurance industry wants to feed them. Sadly, this situation still goes on today. And with all the misinformation that the collision industry has to deal with, some shop owners have resorted to less than ethical methods just to survive.
Collision shop owners should start acting as the customer’s advocate and it is their duty to inform their customers what is best for them. And as automobile technology continues to evolve, it is their responsibility to step up their game, not only for their abilities to be recognized and that they start getting paid fairly, but also for their customers to get the highest level of repair - for their peace of mind.
Join Matt DiFrancesco and Barrett Smith, Founder and CEO of Auto Damage Parts, as they share their insights on the automotive industry today, and how Barrett is helping shop owners become more effective and profitable through his experience both in the collision industry and the insurance industry.
Barrett talks about:
Connect with Barrett Smith
Linked In: https://www.linkedin.com/in/barrett-smith-aam-34b819/
Email: barrett@autodamageexperts.com
Website: www.autodamageexperts.com
Connect With Matt DiFrancesco:
matt@highliftfin.com
(814)201-5855
LinkedIn: Matt DiFrancesco
LinkedIn: High Lift Financial
Facebook: High Lift Financial
About Our Guest:
Barrett Smith grew up in a family-owned collision center. After serving the US Air Force, he got into another collision shop. He then went into the insurance industry where he learned the different aspects of the claims processes. Several years into the role, he decided to return to the collision industry and started his own shop. He utilized his knowledge in the effective operational practices in the auto repair industry and in the insurance company practices to best manage his shop, making it grow tremendously. Thus, it earned the title of a “top shop”
In 1993, Barrett started Auto Damage Experts, which is recognized by legal professionals, local and state governmental overseers and corporations, as well as the individual consumers as the “go-to” for people to get assistance in the different challenges they face in that area. He's a frequent contributor to a lot of the industry publications, sharing a lot of the best practices he's learned over as many years of experience.
In addition to providing appraisal and vehicle valuation services across the nation, Barrett also does consulting and coaching for collision shops to help make them more effective and more profitable. His goal as an industry speaker and coach/consultant is to educate professionals and consumers to achieve successful resolutions to automotive-related property damage issues.
