What if the key to preventing drug diversion isn’t more policies—but more trust?
In this episode of Rxpert Solutions, I talk with Shealee Mitchell, M.Jur., BSN, RN, a diversion specialist who’s transforming how healthcare organizations approach drug diversion prevention through a relationship-first model.
With experience as a pharmacy tech, nurse, and Chief Experience Officer, Shealee explains why focusing on culture before compliance leads to stronger, more sustainable results.
We discuss:
- How building trust reduced missing medications
- Why “face time” beats email in prevention
- How collaboration with HR and legal strengthens accountability
- The power of celebrating wins to reinforce positive culture
This conversation challenges traditional compliance models and proves that culture—not fear—is the foundation of effective diversion prevention.
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