Purpose Background Questions:
2-minute bio
At what point did the thought of being a dentist happen?
For the longest time I've hear people say to pursue your passions, but I recently heard people say that you become passionate as you learn a subject. Were you “passionate” about business intelligence in the early days or are you passionate now?
How do you balance working and being a spouse/father?
What do you say no to? Do you think that saying no is really a skill that successful people are better at than unsuccessful people?
Review Specific Questions
How have reviews impacted your business?
I always as how'd you hear about us
When did reviews become a major area of focus for you?
How do you keep your staff accountable to the review process that you put in place?
What advice do you have for a business that has barely any reviews?
What has surprised you the most in regards to reviews?
Do you worry about getting negative reviews or did any of your partners worry about getting negative reviews?
What tools, processes or software programs have been helpful in growing your online reviews?
Who in your office responds to Negative reviews?
Do you have one person that oversees reviews and your online reputation or do you have one process that you have duplicated across each practice?
Do you have any advice to other dentists with regards to Yelp? It looks like you have 1 review and 26 reviews that have been “unrecommended by Yelp” Do you know why that is?
Closing Questions
What is vacation for you, what does it actually look like?
What is something that not many people know about you?
Book recommendations? Is there a book that you have recommended more than any other book?
Movie Recommendations?