The Future of Customer Loyalty – AI, Privacy & SustainabilityYouTube Overview: The Future of Customer Loyalty – AI, Privacy & Sustainability🚀 How is customer loyalty evolving in 2025 and beyond? In this insightful episode of The Lunchtime Series, Kevin Britz and Craig Paisley break down the latest Comarch Global Loyalty Report, revealing key trends shaping loyalty programs across industries.🔹 Key Topics Discussed:✔️ The role of AI, data privacy, and sustainability in loyalty programs✔️ 10 Key Takeaways from Comarch’s 2025 Loyalty Report✔️ How customer expectations differ across generations (Gen Z & Millennials)✔️ The importance of personalisation, instant rewards, and convenience✔️ Why simplification and trust are the foundations of successful loyalty programs✔️ The 4D framework of data, decisioning, design, and distribution💡 Key Insights:✨ Consumers are part of an average 10-12 loyalty programs✨ Cashbacks & discounts remain the top motivators for joining programs✨ Sustainability is regaining traction, with over 50% of consumers preferring eco-conscious brands✨ Data privacy & personalisation are critical for customer retention✨ Simplified enrolment & engagement strategies drive loyalty success📌 Get the Full Report & Stay Ahead:✅ Download the Comarch Global Loyalty Report 2025 (Link in description)✅ Follow Kevin & Craig for more insights on marketing, leadership, and business trends✅ Subscribe for weekly discussions on the future of business & customer engagement🎯 #CustomerLoyalty #Marketing #AI #Personalisation #LoyaltyPrograms #LunchtimeSeries🚀 How is customer loyalty evolving in 2025 and beyond? In this insightful episode of The Lunchtime Series, Kevin Britz and Craig Paisley break down the latest Comarch Global Loyalty Report, revealing key trends shaping loyalty programs across industries.🔹 Key Topics Discussed:✔️ The role of AI, data privacy, and sustainability in loyalty programs✔️ 10 Key Takeaways from Comarch’s 2025 Loyalty Report✔️ How customer expectations differ across generations (Gen Z & Millennials)✔️ The importance of personalization, instant rewards, and convenience✔️ Why simplification and trust are the foundations of successful loyalty programs✔️ The 4D framework of data, decisioning, design, and distribution💡 Key Insights:✨ Consumers are part of an average 10-12 loyalty programs✨ Cashbacks & discounts remain the top motivators for joining programs✨ Sustainability is regaining traction, with over 50% of consumers preferring eco-conscious brands✨ Data privacy & personalization are critical for customer retention✨ Simplified enrollment & engagement strategies drive loyalty success📌 Get the Full Report & Stay Ahead:✅ Download the Comarch Global Loyalty Report 2025 (Link in description)✅ Follow Kevin & Craig for more insights on marketing, leadership, and business trends✅ Subscribe for weekly discussions on the future of business & customer engagement🎯 #CustomerLoyalty #Marketing #AI #Personalization #LoyaltyPrograms #LunchtimeSeries
