In this episode of All Things Content, host Kevin P. Nichols welcomes Val Swisher, CEO of Content Rules and author of The Personalization Paradox, for an in-depth conversation about the intersection of artificial intelligence and content strategy. Val shares insights from her decades-long career in global content operations, explaining how AI’s rapid evolution—from the early days of GPT to today’s generative systems—has transformed how organizations create, manage, and deliver content. Together, Kevin and Val explore how machine learning models digest vast datasets, personalize digital experiences, and reshape how brands engage audiences worldwide.
The discussion turns to structured content—the foundation of effective personalization and AI readiness. Val explains why true customization depends on standardization, emphasizing how consistent tagging, metadata, and modular design allow AI to interpret and repurpose content more intelligently. The pair examine real-world examples of organizations leveraging structured models to improve workflows, localization, and content reuse while avoiding pitfalls like inconsistent data or cultural missteps. Their conversation offers a grounded, practical guide for content professionals navigating the fast-changing AI landscape and preparing their organizations for the future of intelligent content.
Content Rules founder Val Swisher leads our team of content experts and has predicted several important content trends. Her more than two decades of experience cements her as a well-known expert on global readiness, intelligent content, and technology solutions. Val is also on the Advisory Board for the Technical Communications Program at the University of North Texas, as well as the author of four books: “The Personalization Paradox” (XMLPress); “Global Content Strategy: A Primer” (XML Press); “Mastering Network Management” (Numidia Press); and “The Comprehensive Guide to Computer Telephony Integration” (CT Institute). When not blogging, Val can be found at her sewing machine, working on her latest quilt. She also makes a hummus that’s as piquant as her sense of humor.
Val Swisher’s Info:
Val’s LinkedIn: linkedin.com/in/valswisher
Val’s Company: contentrules.com
Kevin's Info:
Kevin's Website and Blog: https://bit.ly/3in284l
Kevin's LinkedIn: https://bit.ly/3xn9SHG
AvenueCX Website: https://bit.ly/3lsSFdR
