🎙️ In this episode, I sit down with LuAnne Acton Ross, Executive Vice President at Asset Living, to explore what it truly means to lead with excellence in multifamily real estate — not just in title, but in action, day after day, property after property.
With over 30 years of experience and a reputation that precedes her, LuAnne has shaped teams, portfolios, and careers across the Southeast, Northeast, and Mid-Atlantic. A CPM®, national speaker, and culture-setter in the property management world, she brings unmatched insight into what it takes to operate at scale without losing the human touch.
As one of the most prominent and most trusted names in the industry, Asset Living has built its reputation on a precise formula: empowering people, exceeding client expectations, and delivering a resident experience that feels personal — even across thousands of units. LuAnne sits at the center of that mission, leading with both strategy and soul.
We go far beyond surface-level topics and dig into what makes outstanding leadership sustainable in a high-pressure, ever-changing industry.
In this episode, we dive into:
(1) Why the best operators never lose sight of the resident experience — even in the toughest markets
(2) How to lead large teams while maintaining high standards and culture
(3) Her perspective on what younger professionals really need to grow in this field
(4) The untold side of property management — the emotional labour, the strategic juggling, and the pride in getting it right
LuAnne’s perspective is equal parts practical and inspiring — a masterclass in servant leadership, operational discipline, and the power of showing up with both heart and grit.
🟢 Now streaming on Spotify, Apple Podcasts, and wherever you listen.
