Taylor Carmichael, Director of Systems & Instructional Design at Southeast Restoration joins the Master Class podcast to talk through what power skills are needed to be a rock star in the Restoration industry. The topics they cover are:
- How she defines "power skills" or "soft skills," and which ones are most valuable in the disaster restoration industry
- An example of a situation at Southeast where soft skills made a significant impact on the outcome
- What role empathy and emotional intelligence play when interacting with customers
- How she has seen soft skills contribute to the growth and retention of her team
- Which soft skills she has found challenging to develop, and how she has gone about improving the
- ...and MORE!
