Women in Leadership Foundation Toronto - U.S: a podcast with Katy Cook on "The Race to Zero in Contact Center Operation".
🔸In this segment, Katy Cook and Elsje Riani, continue their discussion on the “Race to Zero in the “Contact Center". In this segment, we will learn how technology has influenced the evolution of the Contact Center, strategies to response to the social media challenges, and trending from the customer adoption perspective. In addition to these, we will also learn about the skills that people can cultivate while working in the Contact Center and tips to build and promote a more inclusive Contact Center team.
Katy Cook is the Liberty Utilities Director of Transformation, Customer Operation Strategy, whose +25 years of client centric knowledge enables her to think “out of the box”, identify innovative solutions, and help organizations to transform successfully!
🔸 Curious? Then listen in 🎧 to this podcast to learn about Katy’s transformational strategies on Contact Center Operations.
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