On this episode we had Kathy Walsh, Director and Principal at Quality Systems. Kathy and I discuss:
- Her Book: "Eliminating the Gobbledygook: secrets to writing plain language procedures"
- Her background starting as a PhD Microbiologist and moving into Quality Systems/Technical Writing
- Where most companies have issues with their procedures
- Plain Language Skills: Active voice vs. passive voice, Process Mapping, Inference Building, Sentence Parsing, document structure and more
- The origins and history of "plain language"
- The history of Fonts
- How to make for more efficient document reviews and advice she has for writing technical documents and procedures
Dr. Kathy Walsh is a scientist, a PhD biochemist with post-doctoral work turned QS expert. She helps companies in regulated industries design & implement quality compliance solutions that increase productivity and master the quality challenges in their marketplace. She most recently wrote her book "Eliminating the Gobbledygook: secrets to writing plain language procedures" and is joined us from Melbourne, Australia.
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Links:
- Kathy can be reached on LinkedIn HERE
- QSN: https://www.qualitysystemsnow.com.au/
- Eliminating the Gobbledygook: secrets to writing plain language procedures: Book Link
